Terms of Service

Trato Pro LLC · Effective September 16, 2026

1. The agreement

These terms are a contract between Trato Pro LLC, Danbury, Connecticut ("Trato Pro", "we") and the business that subscribes to the service ("you", the "contractor"). By signing up, using the WhatsApp service or the dashboard, or paying for a subscription, you accept them. If you are signing up on behalf of a company, you confirm you have authority to bind it. You must be at least 18 and using the service for business purposes. Our Privacy Policy explains how we handle data and is part of this agreement.

2. What Trato Pro is — and is not

Trato Pro is a software tool. Over WhatsApp, it takes your description of a job — typed or spoken — asks what it needs, drafts a quote or invoice using your pricing, tax and deposit settings, shows you the numbers, and, when you approve, produces a PDF you forward to your client. It tracks what has been paid, reminds you what is outstanding, and lets your clients pay online through your own Stripe account.

Trato Pro is not a party to your contract with your client. The quote is yours, the work is yours, the price is yours, the taxes are yours, and the relationship with your client is yours. We provide the tool that writes it down and moves the money.

3. The assistant can make mistakes — you approve every document

The assistant is powered by an AI model. It can misunderstand a voice note, misread a number, apply the wrong tax rule, or miss a line. Nothing is sent to a client until you review the numbers and approve them (tapping "✅ Looks good" or the equivalent). Approval means you have checked the document and it says what you want.
You are responsible for the accuracy of every quote and invoice you approve, including prices, quantities, descriptions, deposits, sales tax, payment terms and any warranty or cancellation language.
Sales tax is calculated from the settings you configure and the answers you give. Whether a job is taxable, and at what rate, is your decision and your liability. We do not give tax, legal or accounting advice.
You are responsible for holding the licenses, permits and insurance your trade and state require. Putting a license number on a document does not mean we have verified it.

4. Your account

Your account is tied to the WhatsApp number you register. Keep control of that phone; messages from it are treated as yours.
Give us accurate business details and keep them current. Documents carry your business name, address and phone; your clients rely on them.
We may suspend or close an account used for fraud, harassment, illegal work, spam, or anything that puts other users, our providers or us at risk, or where fees go unpaid.

5. Payments to you (Stripe)

Online payments run through Stripe Connect. When you connect, you open or link your own Stripe account and agree to Stripe's terms, including the Stripe Connected Account Agreement. Money from your clients goes from them to your Stripe account. Trato Pro never holds your clients' funds and never sees full card or bank details.
Stripe charges you its processing fees on each payment (for example, a percentage plus a fixed amount per card payment, and a smaller percentage for bank debits). Those fees are set by Stripe and deducted by Stripe. You can see and change which payment methods your clients are offered in your Stripe dashboard.
Refunds, disputes and chargebacks are between you, your client and Stripe. Trato Pro records what Stripe tells us but cannot move money on your behalf.
Bank debit (ACH) payments take several business days to settle and can fail after they appear to start. Trato Pro tells you when one starts, when it lands, and if it fails; whether to begin work before it lands is your decision.
If you never connect Stripe, the service still works: your documents say cash or check and carry your phone number, and you record payments yourself.
Recording a cash or check payment in Trato Pro is your statement that you received it; we do not verify it.

6. Fees you pay us

Subscription. The service is sold as a monthly subscription at the price quoted to you when you signed up (the current list price is shown on tratopro.com). It renews automatically each month until you cancel. You can cancel at any time by telling us on WhatsApp or by email; cancellation takes effect at the end of the period you have paid for, and we do not refund partial months.
Setup. We may charge a one-time setup fee for configuring your account and Stripe. It is waived while you remain subscribed, as described at signup. If you cancel within the first month, the setup fee may become payable.
Free trial. New accounts start with a 14-day free trial. A payment method is required to start it, nothing is charged during the trial, and the first monthly charge happens automatically when the trial ends unless you cancel before then. Cancel during the trial and you owe nothing.
Price changes. We can change the subscription price with at least 30 days' notice on WhatsApp or by email. If you do not want the new price, cancel before it takes effect.
Non-payment. If your subscription goes unpaid we may pause the service until it is settled. Your documents and history remain, and you can still ask us for your data.
Our fees are separate from Stripe's processing fees and from any fees Stripe or your bank charge you.

7. Your content and your clients' data

You own your business information, the details of your clients, and the documents you create. You give us a license to store, process and transmit them as needed to run the service, including sending them to the providers listed in the Privacy Policy.
You confirm that you have the right to give us your clients' details and to send them the documents you create, and that you will use their information only for the job in question.
Do not upload content that is unlawful, that infringes someone's rights, or that you are not allowed to share.
We may keep and use aggregated, de-identified information about how the service is used to improve it. We do not use your data to train third-party AI models.

8. Messaging

By signing up you agree to receive WhatsApp messages from Trato Pro about your account and your documents. You can withdraw that consent at any time (see the Privacy Policy). Withdrawing it will stop business-initiated messages; the service still replies when you message it.
WhatsApp's rules apply: outside the 24-hour window after your last message we can only send pre-approved templates. Some notices will therefore arrive in a fixed format.
Trato Pro is not affiliated with or endorsed by WhatsApp or Meta. Delivery of messages depends on Meta, Twilio and your carrier.

9. Availability and changes

We work to keep the service available, but it depends on WhatsApp, Stripe, AI and hosting providers we do not control, and it may be interrupted for maintenance or for reasons outside our control. We may add, change or remove features; if a change removes something you rely on, you can cancel. We are not responsible for a quote that was not sent, a payment that was not collected, or a message that was not delivered because the service or a provider was unavailable — keep your own records and follow up with your clients as you would without us.

10. Warranty disclaimer

The service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not promise that quotes will be correct, that clients will pay, or that the service will be error-free.

11. Limitation of liability

To the fullest extent the law allows: (a) Trato Pro is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost work, or lost data, arising from the service or these terms, even if we were told they were possible; and (b) our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the event that gave rise to the claim. Some states do not allow certain limitations; in those states our liability is limited as far as the law permits.

12. Your responsibility to us

You will defend and hold Trato Pro harmless from claims, losses and expenses (including reasonable attorneys' fees) arising from the work you perform, the documents you approve, your dealings with your clients, your breach of these terms, or your violation of any law or third-party right.

13. Ending the agreement

You can cancel at any time as described in section 6.
We can end the agreement with 30 days' notice, or immediately for a breach of section 4 or 7 or for non-payment.
After the agreement ends you can ask for a copy of your data for 30 days; after that we delete or anonymize it as the Privacy Policy describes, keeping only what tax and accounting law requires.
Sections 3, 5, 7, 10, 11, 12, 14 and 15 survive termination.

14. Governing law and disputes

These terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules. Any dispute that we cannot resolve by talking it through will be brought in the state or federal courts located in Fairfield County, Connecticut, and both of us consent to their jurisdiction. Either of us may seek relief in small-claims court where it is available. Each of us waives any right to a jury trial to the extent the law allows.

15. General

These terms and the Privacy Policy are the whole agreement between us about the service and replace any earlier discussions.
If a court finds part of these terms unenforceable, the rest still applies.
If we do not enforce a right immediately, we have not given it up.
You may not transfer this agreement without our consent; we may transfer it to a successor to our business.
Notices to you go to the WhatsApp number or email on your account; notices to us go to info@tratopro.com.
We may update these terms. For changes that matter we will tell you on WhatsApp or by email at least 14 days before they take effect. Continued use after that means you accept them.

16. Contact

Trato Pro LLC
Danbury, Connecticut, USA
info@tratopro.com